Kenwood Inn & Spa Policies

Check-In Time, Check-Out Time, and Late Arrivals

• Check-in time is after 3:00 pm
  • If you arrive before 3:00 pm we are more than happy to store your luggage, and tell you about our favorite places to have lunch or visit
• Check-out time is 11:00 am

Deposit and Fees

• A deposit of one night's room rate, plus tax and service charge, is required to secure a reservation

• All room rates are subject to  14.195% local and state taxes, plus a $35 service fee (inclusive of all taxes) per evening

• Our services include: gourmet daily breakfast for two, including a hot entrée and fresh pastries; guest passes to Parkpoint Health Club Sonoma (up to two passes per room per night); WiFi access in your guestroom and throughout the property; bottled water and soft drinks; evening cordial bar with premium port and sherry; and nightly Magic Hour wine and cheese tasting

• Please notify the hotel prior to arriving if you intend to pay for your stay with a gift certificate

• Holidays, special events, and group bookings have separate deposit and cancellation policies; please review our cancellation policy and contact the hotel directly for details

Cancellation, Changes, & Early Departure Policy

NEW Peace of Mind Flex Cancellation Policy
Enjoy Peace of Mind with 72-Hour Flex Cancellation

In light of recent events, our new Peace of Mind 72-hour Flex Cancellation Policy allows you to book with confidence and enjoy no cancellation fees or upfront charges on reservations through July 31, 2020. If your plans change, simply call us at least 72-hours in advance of arrival and we will cancel your reservation completely free of charge. Additionally, we do not require payment at thetime of booking- we simply ask for a credit card number to keep on file. Guests canceling within 72-hours of arrival will be charged for a one-night stay, plus tax.  

For Reservations after July 31, 2020
Cancellations made 14 days prior to arrival date will be refunded the original deposit, less a $25 processing fee

• Any cancellations thereafter will forfeit payment for the first night, plus tax

• Early departures will be charged the full amount of the original reservation

Group Reservations: Three or more rooms, either booked together or individually by parties traveling together, constitute a group reservation. Group reservations may require payment at the time of booking and a 30-to-60-day cancellation policy. An additional group booking fee may be required. These policies supersede policies shown on an individually booked reservation. If you or the parties you are traveling with reserve three or more rooms, you will be contacted and a contract will be required.

Holiday or Special Event Periods: Reservations during special event or holiday periods are subject to a longer cancellation policy, which will be stated in the confirmation notes. Should you not cancel your reservation within the specified timeframe, you will be charged for all nights of your original reservation. Additionally, a minimum night stay may be required, and early departures will be charged for the original reservation.

Extended Stays & Early Departure Policy

• Reservations for seven days or more are subject to prepayment of the entire amount at the time of reservation
• A 14-day cancellation policy applies to extended stays
  • For all reservations canceled 14 days or more before the date of arrival, your deposit will be refunded minus a $25 processing fee
  • Cancellations within 14 days of arrival, will forfeit 50% of the entire amount of the stay, plus tax
  • Once checked-in, early departures are charged for the entire length of the original reservation

Occupancy & Tourism Tax

• Transient occupancy tax and a tourism tax is charged on the room rate and service fee

Reservations Made Through Online Third-Party Agencies Such As Expedia.com

• We highly recommend that you reserve directly with the inn to receive the best rate or request a specific room number, but you may use third-party agents such as Expedia.com
• Should you need to cancel your reservation, you must do so through their booking website
• If we need to contact you about important information regarding your reservation, we will be unable to do so as only the online travel agent has your contact information
• Please call us at 707-833-1293 if you have any questions about your reservation

Guest Identification Required

• Guests are required to present a valid identification at check-in that matches the name on the reservation as well as the credit card used to pay for the guestroom

Smoke-Free Inns

• All Four Sisters Inns are 100% smoke-free

• If smoking occurs, there will be a $200-per-night, cleaning fee added to your folio

Dog Policy

• We have one dog-friendly guestroom at Kenwood Inn & Spa for which an advance reservation is required. Please contact the inn directly to discuss availability
• A $100 fee will be added to your folio
• If a dog is admitted to a guestroom without prior notice and reservation, a $250 deep cleaning fee will be added to your folio
• A service animal, as acknowledged by the Americans with Disabilities Act, is welcome to accompany their owner while staying at Kenwood Inn & Spa
• Click here to read more information on our Fido Rules

Additional Guests

• Room rates are based on single or double occupancy. If there is a third guest (over the age of five) staying in the room, there will be an extra $50 fee added per night

• Many of our rooms cannot accommodate more than two guests

• If you should need a futon or rollaway, please contact us immediately as we have a limited number of these available, and we will also confirm whether your room can accommodate an additional guest

Children at Kenwood Inn & Spa

• Kenwood Inn & Spa is designed to provide a quiet and restful retreat for guests seeking relaxation and privacy
• In order to most fully enjoy your vacation, please speak to the innkeeper about which guestroom would be best should you be traveling with a child
• Click here for additional information and guidelines for visiting with your child

Accessibility

• Kenwood Inn & Spa has two fully accessible guestrooms and two hearing accessible guestrooms
• Accessible tables for dining are available both in our breakfast room and outside
• There is a convenient path of travel from our accessible parking spaces to the front desk, dining area and guestrooms
• Please contact the manager for specific details