Kenwood Inn and Spa Guest Experience Survey

Name: *
Address:
City:
State:		Zip: *
Date(s)* of Stay:		Room #: *

Email News and Offers

Would you like to hear about upcoming events and special offers via email?	Yes   No
Email: *

General Questions
Would you choose to stay with us again?	Yes   No
Would you recommend us?	Yes   No

How did you find us?
Other:
Staff members who were especially helpful:

Overall Experience
Overall staff friendliness
What can we do to improve?
Overall staff responsiveness
What can we do to improve?
Overall quality of services
What can we do to improve?
Overall hotel rating
What can we do to improve?
Please provide any comments:

Please rate our service on a 1 - 4 scale
Guest Services
	Reservation experience
What can we do to improve?
	Check-in experience
What can we do to improve?
	Check-out experience
What can we do to improve?
	Quality of service
What can we do to improve?
Housekeeping
	Cleanliness of room
What can we do to improve?
	Cleanliness of public space
What can we do to improve?
	Quality of service
What can we do to improve?
Facility
	Overall maintenance of room
What can we do to improve?
	Overall maintenance of public spaces
What can we do to improve?
The Spa
	Greeting
What can we do to improve?
	Quality of service & treatments
What can we do to improve?
	Ambiance
What can we do to improve?
The Restaurant
	Meal Period
	Greeting
What can we do to improve?
	Food quality and presentation
What can we do to improve?
	Beverage quality
What can we do to improve?
	Quality of service
What can we do to improve?
Wine Bar
	Wine Selection
What can we do to improve?
	Quality of Service
What can we do to improve?
In-Room Dining
	Meal Period
	Food quality and presentation
What can we do to improve?
	Beverage quality
What can we do to improve?
	Quality of service
What can we do to improve?